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Terms & Conditions

  • The term ‘Drama Queen Nails’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ and ‘buyer’ refers to the user or viewer of our website. Using this website includes placing an order for our products.
  • If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Drama Queen Nails’ relationship with you the buyer in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or make a purchase with Drama Queen Nails.
  • The dispatch time for all orders is subject to change without notice. Shipping, Extra Cover (parcel insurance) and all other product prices are subject to change without notice.
  • Drama Queen Nails is not liable for replacement, refund or any form of compensation in the event that complimentary products are missing from an order, or arrived damaged or are unusable. 
  • Drama Queen Nails is not responsible at any time to provide complimentary product/s to a customer. As advertised Drama Queen Nails will make effort to include complimentary product of our choice in a customer order that meets our requirements, but this is not a guaranteed service or provision. 
  • 24 hour time frame only for all order cancellations after payment.
  • Suspicious orders are subject to cancellation at our discretion. Orders cancelled at our discretion may also be subject to a restocking fee of 15%.
  • Orders which are returned to us through incorrect address or unclaimed parcel will not have shipping or extra cover payments refunded if cancelled.
  • Orders which are returned to us through incorrect address or unclaimed parcel will be cancelled at our discretion if the buyer does not provide a correct shipping address within 48 hours of contact on our behalf (via email) in addition to payment of actual post charges as invoiced by management.
  • A 15% restocking fee is applicable to all orders cancelled that have been packaged and ready to ship.
  • Orders are unable to be adjusted once packaged and/or shipped.
  • Orders may be adjusted if they have yet to be packaged but it is not guaranteed. For order alterations please contact us within 5 hours of placement.
  • Returns of goods are not accepted under any circumstances.
  • Merchandise is refundable only – shipping fees are not.
  • Orders placed without Extra Cover (parcel insurance) will not receive replacement if found to be lost, stolen or damaged during postal transit.
  • Drama Queen Nails reserves the right to asses all damage/lost parcel claims made and to resolve said claims at our discretion in the manner we see fit.
  • Drama Queen Nails is not liable for the delivery time-frame due to the postal system or any other factors outside of our direct control (eg weather delays, delays due to holiday season).
  • Drama Queen Nails is not liable for any taxes, fees, surcharges or additional costs relating to your order once it has left our business premises.
  • Drama Queen Nails is not liable for undelivered, lost and damaged goods in relation to custom departments, government bodies, incorrect address supplied by the purchaser or errors or theft on behalf of the postal system or any additional third parties.
  • Drama Queen Nails is not liable for any misuse of our products including but not limited to using our product in any way other than the prescribed method.
  • It is the buyer and/or receiver’s sole responsibility to asses our products and determine whether they are suitable for your personal use. Drama Queen Nails is not to be held liable for any damages or ailments arising from the use of our products.
  • Drama Queen Nails reserves the right to asses all orders.  We reserve the right to provide a refund for all goods purchased that are yet to be shipped and to 
  • Drama Queen Nails strives to keep all information on our website accurate and up to date, but in the event of spelling errors (typos), incorrect listings and incorrectly described promotions, items or prices we are not to be held liable. In accordance with Australian Law, if we advertise an incorrect price by error on our behalf we are required to sell it for that price until the necessary adjustments are made to the website in order to reflect the correct pricing. This means that once the pricing is updated to reflect the correct price, we will not sell it at the incorrect price as it was previously shown.
  • All promotions, discounts and sales only run for the time-frame advertised. Time-frame shown is by Australian Eastern Standard Time minus Daylight Savings. We will not implement inactive specials, promotions or discounts due to international time differences, or because the time-frame for use has expired.
  • Promotions, sales and discounts are not used in conjunction with each other. Each product may only have 1 promotion, special or discount applied. Promotions, sales and discounts are not applicable to permanent clearance, discontinued or heavily discounted products or stock.
  • Gift vouchers and store credit is valid for 1 year (12 months) from date of purchase. Expired vouchers or store credit are not replaced or refunded under any circumstances.
  • Drama Queen Nails is not obligated to provide remaining, partial or full amounts (refund, credit etc) of gift vouchers or store credit that is unused whether by choice or expiration of code.
  • Gift voucher or store credit codes will not be provided to anyone other than the buyer in the event of misplaced/lost codes.
  • Email addresses associated with gift vouchers or store credit can not be changed.
  • It is the buyer and receiver’s sole responsibility to ensure that the correct value of a gift voucher or store credit is purchased.
  • It is the buyer and receiver’s sole responsibility to ensure that the correct email address/es are entered during checkout for gift vouchers / store credit.
  • It is the buyer and receiver’s sole responsibility to ensure that the gift voucher / store credit is used within 12 months (1 year) of purchase.
  • Gift vouchers / store credit is NOT guaranteed to be able to be used with ANY other code or voucher or credit provided by Drama Queen Nails.
  • Drama Queen Nails is not liable for any inaccurate information displayed on third party websites including but not limited to Facebook, InstaGram, BlogSpot and Twitter.
  • Drama Queen Nails reserves the right to refuse all services to persons who threaten or cause disturbance against us, regardless of the medium used, including but not limited to social networking sites, email and mail.
  • The use of our website is also subject to the following terms:
  • The content of this website is for your general information and personal use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us. We do not release personal information unless required to by law, or a breach of security by an unknown third party occurs.
  • In that case that our website security is breached by an unknown third party, Drama Queen Nails is not liable for the exposure or release of your personal information.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions (as above).
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites (see Website Disclaimer below). These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Choosing to visit these links is at the user’s risk, and Drama Queen Nails is not to be held liable.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
  • By using our website or placing an order, you are agreeing that we are not responsible for any product failure.
  • No action can be brought against Drama Queen Nails arising from product(s) on this site including samples or goods/services received through this site.
  • You are agreeing to all information and policies set in place by Drama Queen Nails which is stated here in Terms & Conditions when you browse this site or place an order with Drama Queen Nails and that all information is not negotiable under any circumstances.

Website Disclaimer

  • The information contained in this website is for general information purposes only. The information is provided by Drama Queen Nails and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Through this website you are able to link to other websites which are not under the control of Drama Queen Nails. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  • Every effort is made to keep the website up and running smoothly. However, Drama Queen Nails takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE.

Agreement

  • By browsing or completing an order though Drama Queen Nails, you are hereby stating that you (buyer) fully acknowledge and have read IN FULL Drama Queen Nails' Terms of Use and Website Disclaimer as listed above, and that you (the buyer) accept this as a contract between yourself and us, Drama Queen Nails. Upon checking out you will be asked to indiciate that you agree to the terms and conditions which are binding and not negotiable.